Terms and Conditions

2.1. Payment: To book a place in a course, you must pay the full tuition fee. In cases of course cancellation or visa refusal, refer to Clauses 3 – 4.

2.2 You cannot start your course until you pay the course fees in full, once paid an Enrolment Letter will be sent to you.

2.3 For individual bookings and group bookings payment must be received prior to the beginning of the programme.

2.4 You must include your Student ID number which is on your offer letter, as a reference in ANY payment processed. It will help us with automatic payment allocation.

2.5 All fees are payable in GBP (£).If you are making a payment in another currency, you must ensure that the actual payment received by us is the correct amount in GBP after all currency exchange and bank fees.

2.6 If you pay by bank transfer, it can take up to 5 working days for payment to reach us. You must send proof of payment and use your student ID number as a reference.

2.7 We are not responsible for any international bank transfer charges/or bank payment card/cheques. You will need to settle any balances incurred due to an international bank transfer as soon as you start your course.

2.8 If you pay by cheque then it should come from a UK bank account and be made payable to the bank account stated on your invoice(s.) You must ensure that you write your unique Student ID number on the back of the cheque.

2.9 OVERDUE ACCOUNTS: We reserve the right to charge interest at 10% per annum on overdue amounts, accruing daily from the date that such payments become due.

2.9.1 DEBT RECOVERY: Please note that in relation to overdue amounts, we also reserve the right to pass this matter to our debt recovery company without further notification to you. This means that your data will be passed to our debt recovery company for further action. For the avoidance of doubt, should your data be passed to our debt recovery company in order to recover any overdue amounts, your liability to pay will be increased by additional fees and charges.

2.10 DISHONOURED PAYMENTS: We reserve the right to charge £25 for returned cheques and to report offenders to the relevant professional body and any relevant the authorities, including, but not limited to the UKVI.

2.11 DISMISSAL FOR NON-PAYMENT: We reserves the right to dismiss and expel any student at any time for the non-payment of fees. No fees will be refunded where a student is dismissed under this section.

2.12 FEES SUBJECT TO CHANGE: TLG reserves the right to change the published fees.

2.13 NO DEPOSIT ACCOUNT: Funds received but not utilised or refunded in accordance with these Terms and Conditions will be forfeited to the School.

2.14. CHANGES SUBJECT TO APPROVAL: The student agrees that he/she cannot change, defer or withdraw from the programme without prior written consent from the School. Where a student has failed to comply with this clause 2.13, they will not be eligible for a refund.

3.1 The Language Gallery cannot give you a refund in a case of a change of mind after you start your course. You cannot, for example, reduce the number of hours you study per week and convert these into one-to-one classes. You cannot reduce the number of hours to study per day in order to lengthen the duration of your course.

3.2 All refund applications must be made at least two weeks before the course start date via the online at Refunds Portal https://refunds.thelanguagegallery.com/

3.3 If you cancel your course in writing via the Admissions Team at TLGRegistration@thelanguagegallery.com, in cases other than the visa refusal (See 4 Visa Refusals), The Language Gallery will:

3.3.1     within the cooling off period (see clause 6) – full refund minus £70

3.3.2     outside the cooling off period but before the start of the course- full refund minus £260

3.3.3     Any other cancellation made any time prior to 2 weeks of the start of the course  full refund minus £70

3.3.4     any other cancellation made between the course start date and 2 weeks prior to it- full refund minus £260.

The Admissions team will then send you a link to the Refunds Portal.

3.4 Any refunds can only be made to the original payer (the person who made the payment to The Language Gallery) using the original method of payment (e.g., bank transfer, credit card). If you paid by card, you must give us the same card number for a refund to be processed.

4.1 If your visa application is refused we will refund your fees, with the exception of instances outlined in 4.2. You must apply for a refund before the start date of the course, using the online Refunds Portal https://refunds.thelanguagegallery.com/.

4.2 If your visa application is refused on grounds of documents submitted were fraudulent, The Language Gallery accepts no responsibility to refund.

4.3 If your visa application is refused on the below grounds, The Language Gallery will refund full fees, minus £260 if we are notified less than 2 weeks prior to the start of the course and £70 if 2 weeks and over.

• You did not provide the necessary documents, or the documents were inadequate
• You did not demonstrate adequate financial support (maintenance)
• You applied for your visa too late
• Any other reason

4.4 In order to reduce risk of visas being rejected The Language Gallery strongly recommends getting  professional advice from the local immigration consultants or reputable agents. UK Visa & Immigration (or “UKVI”) regulations are updated frequently, and while the School provides occasional general updates as a courtesy service to students, it is the student’s sole responsibility to ensure that they are familiar with the most up to date UKVI regulations. Students on a visa must familiarise themselves with UKVI regulations and at all times abide by the conditions of their visa. The School accepts no liability for incomplete or inaccurate visa applications being supplied.

4.5 If the school documents have been unsatisfactory and served as the reason for a visa refusal of the official refusal letter, the school is committed to refund in full.

4.6 DOCUMENTATION REQUIRED: Notwithstanding clause 4.3.1 (above) students intending to apply for a visa to study at the School are required to provide all relevant supporting documentation relating to previous qualifications / experience (if applicable).

4.7 DELAYS DUE TO LACK OF DOCUMENTATION: Where a student has failed to supply such documentation under clause 4.5 (above), their application may be delayed.

4.8 DOCUMENTS TO BE SUPPLIED TO UKVI: All documents supplied to the School to support a student’s visa application MUST also be sent to UKVI/The British Overseas High Commission, to support their visa application. Failure to do so may result in the student's application for a visa being refused other than in the circumstances specified under Clause 3. The School reserves the right to disclose students' details, including academic progress and attendance rates, to the UKVI.

4.9 EXPENSES INFORMATION: Please note that the average costs of living in Birmingham and London are highly competitive, and differs from area to area. Students are therefore advised to ensure that they research the area and these average costs before enrolling on any of the courses. Visa Nationals must seek guidance in relation to expenditure from the UKVI.

5.1 Recipients of scholarships or government grants are expected to pay a £260. This is refundable upon receipt of an official financial guarantee letter. If, upon the student’s arrival, the school is not in receipt of an official financial guarantee letter, we reserve the right to charge tuition at the published higher rate on a weekly basis until the guarantee letter has been provided. Scholarship students will not be allowed into class without either a guarantee letter or tuition fees paid. Any fees paid direct to the school will be refunded to the fee payer upon receipt of the guarantee letter.

This section applied only to customers purchasing the course directly from the school.

6.1 Bookings made remotely (by telephone, email, online) (except for booking in person in the school) may be cancelled within fourteen (14) days of the initial application via the Admissions Team at TLGRegistration@thelanguagegallery.com. This 14-day period is called “the cooling off period”. 

6.2 If you cancel within the cooling off period, you must tell us in writing. Cancellations made by phone will not be accepted. You must keep evidence of your cancellation within the ‘cooling off period’.

6.3 For the avoidance of doubt this clause applies only if the student is not physically present at any time throughout the conclusion of the sale. Students will not be entitled to a refund if they cancel their course under this clause after the 14 day period stipulated above. 

7.1 You may defer (delay) your place on a course by up to one year (52 weeks) from the start date of the course. The duration of the course may vary due to the price changes. The value of the course is deferred.

7.2 If you defer your course and then want to withdraw from the course, we will not give you a refund, except in exceptional circumstances. We will decide whether your circumstances are exceptional and our decision is final.

8.1 It is a condition of your enrolment that you provide photo ID (a Passport or ID Card) and a copy of your visa when you arrive at The Language Gallery. The Language Gallery will take copies of all relevant documents. If you do not provide us copies of your documents on enrolment, we reserve the right to cancel your registration and will not give you a refund. You are also required to give us copies of any new passport/visa documents you receive during your course. All information will be stored in accordance with the Data Protection Act (http://www.legislation.gov.uk/ukpga/1998/29).

8.2 If you have not booked accommodation through us, you should tell us your UK postal address as soon as you know it. It is also your responsibility to update us with any changes to your email address, telephone numbers or address details.

9.1 To comply with visa regulations, you are allowed to take holiday depending on the length of your course as detailed below.

9.2 You must request your holiday from The Language Gallery at least two weeks before you take the holiday. If you don’t request and receive our permission, your visa may be withdrawn by the Home Office. In such cases, we will not refund your fees.

9.3 The holiday allowances must be taken in blocks of 5 days, Monday to Friday, and are as follows:

Length of Course	Holiday Allowance
1 - 6 weeks	No holiday
7 - 12 weeks	1 week holiday
13 - 24 weeks	2 weeks holiday
25 - 36 weeks	3 weeks holiday
37 - 52 weeks	4 weeks holiday

 

9.4 You can take a maximum of four weeks’ holiday at one time.

9.5 Public Holidays: The Language Gallery is closed on public holidays and inset dates, and there are no classes on these days. If the first Monday of your course is a public holiday, your course will start on Tuesday. The Language Gallery does not give refunds or discounts when it is closed on public holidays, and you cannot make up these days on another day.

• For a list of Public Holidays in the UK, please visit https://www.gov.uk/bank-holidays  and refer to our published material.

10.1 ATTENDANCE COMPULSORY: Attendance for all students is COMPULSORY.

10.2 ATTENDANCE THRESHOLDS: Students must have a minimum in-class attendance rate of 85% in order to meet the requirements of their visa. Failure to adhere to the attendance requirements will lead to failure in the course and may result in expulsion from the programme. Students expelled due to poor attendance will be reported to UKVI.

10.3 You must provide a doctor’s certificate if you miss your classes for 3 days or more. We can only authorise absence from classes with a signed English medical note or valid dated letters and or appointment details.

10.4 We are required to inform the Home Office if you are frequently absent and do not provide a doctor’s certificate or other good reason. This may affect your visa status.

11.1 CHANGES TO BE NOTIFIED: Students must inform the School immediately of any change in their immigration status.

11.2 You will receive a Certificate of Attendance only if you attend at least 85% of your classes; the certificate will confirm your level of study. The issuance of any certificate is subject to your compliance with these terms and conditions.

12.1 You are expected to conduct yourself, at all times, in a manner which demonstrates respect for The Language Gallery and its staff, fellow students, members of the public and The Language Gallery’s Property. Breaches of the student code of conduct may constitute gross misconduct. You must, at all times, comply with the Student Code of Conduct which can be found on the website at /about-us/guidelines-policies.

12.2 We have the right to expel you without refund if you materially or repeatedly breach The Student Code of Conduct. Our decision is final.

12.3 We have the right to expel you if you cheat on or plagiarise your pre-arrival test, and we may report you to the relevant authorities.

12.4 By agreeing to these Terms and Conditions, you permit us to use, for marketing purposes, any images or video footage taken of you on our premises. If you do not agree to this please tell us by emailing to comments@thelanguagegallery.com including your name, nationality, date of birth and student ID number with the following subject line “Marketing Consent Opt Out”.

13.1 Force Majeure:  The Language Gallery, and its representatives, are not liable in cases where The Language Gallery is unable to fulfil any services to which they are contractually bound because of strikes, or other reasons that are beyond their reasonable control such as an act of God, terrorism or war.

13.2 Students’ attention is particularly drawn to the following clause: The liability of Accent Language Limited t/a The Language Gallery, London School of Business & Finance (UK) Limited, Finance and Business Training Limited, Interactive Manchester Limited, Interactive Pro Limited, Language Gallery Inc., and/or Interactive World Wide Limited (and their Group, Associated and/or Affiliated companies) for losses arising from negligence (except in the case of liability for death or personal injury), breach of contract, or otherwise, will be limited to the full amounts paid by the relevant student for the course. Except in the case of liability for death and personal injury, such companies will have NO LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWEVER ARISING.

13.3 The Language Gallery does not accept any responsibility for students’ personal property; students should take out appropriate insurance. If you lose or damage any personal property during any social activity organised by The Language Gallery or booked through The Language Gallery, it is your own responsibility. The Language Gallery is not responsible for any direct, indirect, or consequential loss or damage to property incurred by any student or prospective student.

13.4 Students coming to the UK from outside the EU are very strongly advised to obtain medical insurance. The UK National Health Service is not free for most students outside the EU.

13.5 You must tell The Language Gallery on your application form about any mental or physical illness, allergy, disability or condition that may affect your ability to complete the course, or that may affect any other student, member of staff or host family. Such information will be treated in the strictest confidence.

14.1 The Language Gallery’s ability to improve your experience and rectify any problems you have is limited unless you tell us immediately about any problems so we can help. Accordingly The Language Gallery reserves the right not to accept retrospective complaints or queries. During your course you can email comments@thelanguagegallery.com  with any complaints or queries. The Language Gallery’s Complaints Procedure can be found at /about-us/guidelines-policies.

15.1 To the extent permitted by law, we, other members of our group of companies and associated parties exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

16.1 Course discounts are valid from the dates advertised. Discounts cannot be applied retrospectively to bookings.

16.2 You must buy or rent the correct course book for your classes. Please refer to the book rental policy stated on our pricelist.

16.3 Maintaining Academic Reputation: The Language Gallery is an accredited academic institution which is committed to maintaining and improving its reputation. Therefore, by agreeing to become a student of The Language Gallery, you must not engage in any action which might cause either your own personal academic reputation or the reputation of The Language Gallery to fall into disrepute.

17.1. Examination fees need to be paid to the relevant examining body.

18.1. These Terms and Conditions are governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

19.1. For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Language Gallery, 5 Southampton Place, London, WC1A 2DA. The Language Gallery shall process the personal data only in accordance with our privacy policy. In addition personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") please see our Privacy Policy (/cookie-settings-privacy-policy) for further details.

20.1 The Language Gallery will make all reasonable efforts to provide you with the course you booked. In exceptional circumstances, we reserve the right to change classrooms, teachers, location, and daily schedules.

20.2 The Language Gallery has the right to close classes and courses that have very few students and offer alternative courses/schedules to a similar specification. Only when we cannot offer alternative courses/schedules to the same specification may you receive a refund for any unused fees.

20.3 We will always publicise changes and reserve the right to change published course and accommodation information, including fees (but not exceeding 10% per academic year).

20.4 The Language Gallery placement procedures are benchmarked to the Common European Framework (link). You are tested Pre-arrival and on arrival to ensure you are at the right level. We do our best to ensure you are placed according to your booking and level. We have a procedure for misplaced students on the rare occasion it happens. In the case of misplacement by us, it will be resolved swiftly. However, in cases where there has been an attrition of language since your pre-arrival test or where a placement test is suspicious or fraudulent, then, on arrival, we have the right to determine your level of English, and place you on a course that matches the level that we have determined. In such a case, this course may have fewer lessons or a different timetable to the one you have booked. In the event of such a change no refund or financial adjustments will be made. The decision will be final and no other lessons will be provided in compensation.

Get up to 20% off at The Language Gallery (TLG)

19.1. The offer is applicable to current TLG evening students.  This offer is not available to the public

19.2. The discount percentage will depend on the amount of weeks booked as below:

• Book 8 weeks more and get 10% off
• Book 16 weeks more and get 15% off
• Book 24 - 32 weeks more and get 20% off

21.3. Offer is valid from 5 March to 31st December 2018

21.4. For the avoidance of doubt, the above offers will not be retrospective and students enrolled on upcoming courses who have already made their payments will not qualify for a refund of any kind

21.5. Where the Student's School Fees are being paid by another organisation, the Student must ensure that the paying organisation complies with the deadlines for payment

21.6. The above offers are only open to those students enrolled on one of the Qualifying Courses at The Language Gallery (TLG), hereinafter referred to concurrently as 'The School'

21.7. The discount is not transferable to another student

21.8. For the avoidance of doubt, this offer cannot be used in conjunction with any other offer or promotion, including scholarships and/or bursaries

21.9. Subject to your approval, the school may feature your interview/photo/profile/story on the companies' websites and/or other School publications. We will always ask for your permission/approval prior to publishing this

21.10. The school reserves the right to withdraw the offer at any time

21.11. The student remains bound by the school Terms and Conditions at all times: https://www.thelanguagegallery.com/about-us/terms-conditions

 Recommend a friend and you will both get 25% off at The Language Gallery (TLG)

22.1 When you recommend a friend you will get 25% off, and we will also give your friend 25% off any course they book.

22.2 You will only qualify for 25% off, if your friend enrols for a course at TLG.

22.3 Offer applies to all courses and is available in London and Birmingham centres.

22.4 The 25% discount will apply to the total amount as per 2018 TLG pricelists.

22.5 The student remains bound by the school Terms and Conditions at all times: https://www.thelanguagegallery.com/about-us/terms-conditions

Royal Promotion

23.1 Get your English course (20 lessons/15 hours) and Accommodation in zone 2 as a package for £395 a week or £1,580 a month

23.2 Offer only applies at TLG London

23.3 Offer is for bookings made from 23rd April till 19th May 2018

23.4 Promotion does not include airport transfers, meals, trips and entrance fees to attractions.

23.5 Tuition courses applicable for this package: General English, English for Work and IELTS Preperation

23.6 The student remains bound by the school Terms and Conditions at all times: https://www.thelanguagegallery.com/about-us/terms-conditions

Get up to 20% off your English Courses - Summer Sale

24.1 The offer is applicable to all our English Courses offered in the daytime.

24.2 The discount percentage will be applied to the total of the course. Discount does not apply to accommodation, airport transfers or any other transfers.

24.3 Offer is valid from 1 August to 15 October 2018

24.4 For the avoidance of doubt, the above offers will not be retrospective and students enrolled on upcoming courses who have already made their payments will not qualify for a refund of any kind

24.5 Where the Student's School Fees are being paid by another organisation, the Student must ensure that the paying organisation complies with the deadlines for payment

24.6 The above offers are only open to those students enrolled on one of the Qualifying Courses at The Language Gallery (TLG), hereinafter referred to concurrently as 'The School'

24.7 The discount is not transferable to another student

24.8 For the avoidance of doubt, this offer cannot be used in conjunction with any other offer or promotion, including scholarships and/or bursaries

24.9 Subject to your approval, the school may feature your interview/photo/profile/story on the companies' websites and/or other School publications. We will always ask for your permission/approval prior to publishing this

24.10 The school reserves the right to withdraw the offer at any time

24.11 The student remains bound by the school Terms and Conditions at all times: https://www.thelanguagegallery.com/about-us/terms-conditions

Evening courses Spring Offer

25.1 Summary of Evening Courses Spring Offer - bookings made for specified 8 week Evening Courses between 2^nd April 2019 and 3^rd May 2019 will be eligible for a course fee of £100 (a saving of £90 in London and £75 in Birmingham) (the ‘Offer’).  See below for the full terms and conditions.

25.2 The Offer is only valid for new bookings made between 2^nd April 2019 until 12.00pm on 3^rd May 2019. Any bookings made after this time will not be eligible for the offer or any discount.

25.3 The Offer applies to 8 week Spanish, German, French and English for Work evening courses available at TLG London and TLG Birmingham. Courses delivered at any other locations are not eligible for the Offer.

25.4 The Offer is only available for bookings made online. Payments made over the phone or otherwise will not be eligible for the Offer or any  discount.

25.5 The Offer is valid for any intake (May, July, September, or November) and can be applied to multiple intakes providing that the full fees have been paid before 12.00pm  on 3^rd May 2019.

25.6 The Offer is only available on the full advertised price of the courses as follows:

• London full price £190 for 8 weeks, reduced to £100 (save £90); and
• Birmingham full price £175 for 8 weeks, reduced to 100 (save £75).

25.7 For the avoidance of doubt, the Offer cannot be used in conjunction with any other offer or promotion, including any scholarships and/or bursaries.

25.8 The school reserves the right to withdraw the Offer at any time.

25.9 For the avoidance of doubt, the  Offer will not be retrospective and students enrolled on upcoming courses who have already made their payments will not qualify for a refund of any kind.

25.10 The student remains bound by the school Terms and Conditions at all times: https://www.thelanguagegallery.com/about-us/terms-conditions

 

2.1 Students aged 16-17 years old must only be placed in half board homestay accommodation booked by TLG. The legal guardian of any Student under the age of 18 must complete the Parental Consent Form, found online at /about-us/guidelines-policies#Information-for-16-and-17-year-olds.

2.2 Under 18 students must have a return airport transfer organised by the School.

3.1 For Airport Transfer services arranged by the school:
The taxi driver will be waiting in the Arrivals Hall, holding up a sign with the Student’s name on it. The taxi pick up includes one hour waiting time; if the Student is delayed for any reason, an extra charge of £10 will be added for transfers for every extra 30 minutes. If for any reason the Student cannot see the taxi driver, he/she MUST contact the School’s Emergency telephone number provided in the Confirmation Letter. If the Student has not made contact with the driver and has not contacted the emergency phone within one hour of arrival, the driver will be released and the fees will not be refunded.

 

4.1 The Student must pay for accommodation services in full GBP by the date stated on the Offer Letter provided by the Admissions team. Accommodation is only confirmed once a Confirmation Letter has been issued.

4.2 If the School does not receive payment before the date given by the Accommodation Officer, the reservation will not be confirmed. In such event, the School will not be responsible if the same accommodation is no longer available.

4.3 If the Student wants to extend their stay at their accommodation, they must inform the Accommodation department at least 2 weeks before their departure date, to the email address specified in Clause 5.2. The School will try to help as much as possible, but cannot guarantee any extensions as it is subject to availability.

4.4 If the Student arrives late at the accommodation at the beginning of their stay, he/she will still have to pay the full fees, and will not get a refund.

5.1 The Accommodation Booking Fee of GBP 70 is non-refundable.

5.2 If the Student wishes to cancel or change their accommodation, the Student must inform the Accommodation department in writing to the school email address.

London: Life.L@GlobalUniversitySystems.com;

Birmingham: Life.B@GlobalUniversitySystems.com.  

5.3 The Student must provide the appropriate cancellation period as outlined on each accommodation fact sheet provided on the School’s webpage. 
Cancellation notice period prior to and after start date of the booking is the following: 

• 2 weeks – Homestay
• 4 weeks – For all non-homestay bookings

5.4 If the Student decides to cancel or change the accommodation without providing the appropriate cancellation notice period, they will be charged accordingly and will not be entitled to a refund.

5.5 All refund applications must be made via our online refunds portal: https://refunds.thelanguagegallery.com/.

5.6 Accommodation bookings cannot be transferred from one Student to another.

6.1 Students’ attention is particularly drawn to the following clause: The liability of the School, London School of Business and Finance, Inter-Active Pro Limited, Language Gallery Inc, and/or Interactive World Wide Limited (and their Group, Associated and/or Affiliated companies) for losses arising from their negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the full amounts paid by the relevant Student for the accommodation. Except in the case of liability for death and personal injury, such companies will have NO LIABILITY FOR INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWEVER ARISING.

6.2 Force Majeure: The School cannot be held responsible for damage to an accommodation or failure to check-in or complete a contract with an accommodation provider due to an act of God, terrorism or war.

6.3 MAINTAINING ACADEMIC REPUTATION: The School is an accredited academic institution which is committed to maintaining and improving its reputation. Therefore, by agreeing to become a Student of the School, the Student must not engage in any action which might cause either their own personal academic reputation or the reputation of the School to fall into disrepute.

6.4 Students’ attention is particularly drawn to this section: signing the declaration constitutes full and irrevocable acceptance of these terms and conditions.

7.1 These Terms and Conditions are governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

8.1 For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Language Gallery, 5 Southampton Place, London, WC1A 2DA. The Language Gallery shall process the personal data only in accordance with our privacy policy. In addition personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") please see our Privacy Policy (/cookie-settings-privacy-policy) for further details.

2.1 You must include your Student ID number which is on your offer letter, as a reference in ANY payment processed. It will help us with automatic payment allocation.

2.2 To book a place on a course, payment of full fees are required before you start the course. You cannot start your course until you pay the course fees in full. All fees are payable in GBP (£). If you are making a payment in another currency, it is your responsibility to ensure that the actual payment received by us is the correct amount in GBP, after all currency exchange and bank fees have been deducted.

2.3 Enrolment Letters will only be issued once we receive the full fees for your course.

2.4 If you pay by bank transfer, it can take up to 5 working days for payment to reach us. You must send proof of payment and use your student ID number as a reference.

2.5 We are not responsible for any international bank transfer charges/or bank payment card/cheques. You will need to settle any balances incurred due to an international bank transfer as soon as you start your course.

2.6 If you pay by cheque then it should be sent from a UK bank account and be made payable to the bank account stated on your invoice(s). You must ensure that you write your unique Student ID number on the back of the cheque. We reserve the right to charge £25 for returned cheques.

2.7 LATE PAYMENTS: We reserve the right to charge interest at 10% per year on late payments up until the date payment is made.

Students may be entitled to a full refund if a course is purchased and paid for online or over the telephone; and if the School is notified (via the Admissions Team at TLGRegistration@thelanguagegallery.com) of their desire to cancel within 14 days of registration and payment of the course. For the avoidance of doubt this clause applies only if the student is not physically present at any time throughout the conclusion of the sale. Students will not be entitled to a refund if they cancel their course after the 14 day period stipulated above. A deduction for the Registration Fee of GBP 40 will be applied to any refund.

This section applied only to customers purchasing the course directly from the school.

6.1 Bookings made remotely (by telephone, email, online) (except for booking in person in the school) may be cancelled within fourteen (14) days of the initial application via the Admissions Team at TLGRegistration@thelanguagegallery.com. This 14-day period is called “the cooling off period”. 

6.2 If you cancel within the cooling off period, you must tell us in writing. Cancellations made by phone will not be accepted. You must keep evidence of your cancellation within the ‘cooling off period’.

6.3 For the avoidance of doubt this clause applies only if the student is not physically present at any time throughout the conclusion of the sale. Students will not be entitled to a refund if they cancel their course under this clause after the 14 day period stipulated above. 

4.1 Once the course commencement date passes, no refunds are permissible.

4.2 Once the course commencement date passes, no course transfers are possible. E.g. you cannot reduce the number of hours you study per week and convert these into one-to-one classes, or reduce the number of hours to study per day in order to lengthen the duration of your course.

4.3 All refund applications must be made at least 15 days before the course start date via the online Refunds Portal: refunds.thelanguagegallery.com/.

4.4 Subject to Clause 3, where you cancel your course by written notification after 14 days but 30 days or more prior to the course commencement date, we will provide you with a refund of 50% of the full course fees after deducting GBP 190 (Refund Administration Fee of GBP 150 plus Registration Fee of GBP 40).

4.5 Subject to Clause 3, where you cancel your course by written notification after 14 days and less than 30 days prior to the course commencement date, we will provide you with no refund.

4.6 In the circumstances where notification under Clause 4.3 will be impossible, an application by you forms a waiver of your rights under this section. It is your responsibility to satisfy yourself that you can comply with the notification guidelines prior to making an application.

4.7 Any refunds can only be made to the original payor (the person who made the payment to The Language Gallery) using the original method of payment (e.g., bank transfer, credit card). If you paid by card, you must give us the same card details as the card used to pay in order for the refund to be processed.

4.8 Students who decide to shorten the length of the programme for any reason will not be entitled to any refund. 

5.1 If your VISA application is refused we will refund your fees, with the exception of instances outlined in 5.2. You must comply with our notification guidelines set out in Clause 4 and apply for a refund before the start date of the course, using the online Refunds Portal: refunds.thelanguagegallery.com/.

5.2 If your visa application is refused due to reasons for which you are accountable, including but not limited to the following:

• The visa application or any documents attached to it were fraudulent;
• You did not provide the necessary documents, or the documents were inadequate;
• You did not demonstrate adequate financial support (maintenance); 
• You applied for your visa too late;

the Language Gallery accepts no responsibility to refund.

5.3 Subject to Clause 4, if your refund application under clause 5.1 is approved, you will receive a full refund of course fees., (minus any courier fees), if the following documents are provided: 
(1) A copy of your VISA refusal letter (APP200);
(2) A copy of your passport showing both a photograph and signature; 
(3) If someone other than you paid the course fees, you must provide an original letter, written by you, which authorises The Language Gallery to refund the money to the person who paid the fees.

6.1 It is a condition of your enrolment that you provide a photocopy of your photo ID (a Passport or ID card), a copy of your VISA and a copy of your parental and medical consent form when you arrive to register. If you do not provide us copies of these documents on enrolment, we reserve the right to cancel your registration and will not give you a refund. You are also required to provide us with copies of any new passport/visa documents you receive during your course. All information will be stored in accordance with the Data Protection Act. (http://www.legislation.gov.uk/ukpga/1998/29).

7.1 The Language Gallery will make all reasonable efforts to provide you with the course you booked. In exceptional circumstances we reserve the right to change classrooms, teachers, location, and daily schedules.

7.2 The Language Gallery has the right to close classes and courses that have very few students and offer alternative courses/schedules to a similar specification. Only when we cannot offer alternative courses/schedules to the same specification may you receive a refund for any unused fees.

7.3 We will always publicise changes and reserve the right to change published course and accommodation information, including fees (but not exceeding 10% per academic year)

7.4 The Language Gallery placement procedures are benchmarked to the Common European Framework (link). You are tested Pre-arrival and on arrival to ensure you are at the right level. We do our best to ensure you are placed according to your booking and level. We have a procedure for misplaced students on the rare occasion it happens. In the case of misplacement by us, it will be resolved swiftly. However, in cases where there has been an attrition of language since your pre-arrival test or where a placement test is suspicious or fraudulent, then, on arrival, we have the right to determine your level of English, and place you on a course that matches the level that we have determined. In such a case, this course may have fewer lessons or a different timetable to the one you have booked. In the event of such a change no refund or financial adjustments will be made. The decision will be final and no other lessons will be provided in compensation.

8.1 You will receive a Certificate of Attendance at the end of your course.

9.1 You are expected to conduct yourself, at all times, in a manner which demonstrates respect for The Language Gallery and its staff, fellow students, members of the public and The Language Gallery Property. Breaches of the student code of conduct may constitute gross misconduct.

9.2 We have the right to expel you without refund if you materially or repeatedly breach The Student Code of Conduct. Our decision is final.

9.3 By agreeing to these Terms and Conditions, you permit us to use, for marketing purposes, any images or video footage taken of you on our courses. If you do not agree to this please DO NOT tick the consent box on the Student Application Form. If you have any concern please email: tlgjuniors@thelanguagegallery.com. 

10.1 Force Majeure: The Language Gallery, and its representatives, are not liable in cases where The Language Gallery is unable to fulfil any services to which they are contractually bound because of strikes, or other reasons that are beyond their reasonable control such as an act of God, terrorism or war.

10.2 Students’ attention is particularly drawn to the following clause: The liability of Accent Language Limited t/a The Language Gallery, London School of Business & Finance (UK) Limited, Finance and Business Training Limited, Interactive Manchester Limited, Interactive Pro Limited, Language Gallery Inc., and/or Interactive World Wide Limited (and their Group, Associated and/or Affiliated companies) for losses arising from negligence (except in the case of liability for death or personal injury), breach of contract, or otherwise, will be limited to the full amounts paid by the relevant student for the course. Except in the case of liability for death and personal injury, such companies will have NO LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWEVER ARISING.

10.3 The Language Gallery does not accept any responsibility for students’ personal property; students should take out appropriate insurance. If you lose or damage any personal property during any social activity organised by The Language Gallery or booked through The Language Gallery, it is your own responsibility. The Language Gallery is not responsible for any direct, indirect, or consequential loss or damage to property incurred by any student or prospective student.

10.4 Students coming to the UK from outside the EU are very strongly advised to obtain medical insurance. The UK National Health Service is not free for most students outside the EU.

10.5 You must tell The Language Gallery on your application form about any mental or physical illness, allergy, disability or condition that may affect your ability to complete the course, or that may affect any other student, member of staff or host family. Refer to the Student Health Form.

11.1 The Language Gallery’s ability to improve your experience and rectify any problems you have is limited unless you tell us immediately about any problems so we can help. Accordingly The Language Gallery reserves the right not to accept retrospective complaints or queries. During your course you can email tlgjuniors@thelanguagegallery.com with any complaints or queries.

12.1 The minimum age of students at the TLG Juniors Programmes is 12 years old

12.2 The maximum age of the students at the TLG Juniors Programmes is 17 years old at the date of their departure.

12.3 Course discounts are valid from the dates advertised. Discounts cannot be applied retrospectively to bookings.

12.4 20% discount advertised for EU/UK/Non-Visa country residents only.

To the extent permitted by law, we, other members of our group of companies and associated parties exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

These Terms and Conditions are governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

EASTER JUNIOR OFFER

15.1 Summary of Junior Easter Offer - bookings made for specified TLG Juniors Programmes between 1^st April and 30^th April 2019 will be eligible for a 15% discount (the ‘Offer’).  See below for the full terms and conditions.

15.2 The Offer is only valid for new bookings made between 1^st April 2019 until 30^th April 2019. Any bookings made after 30 April 2019 will not be eligible for  the Offer or any discount.

15.3 The Offer applies to all junior programmes available at TLG London. Programmes operating at any other locations are not eligible for the Offer.

15.4 For the avoidance of doubt, the  Offer will not apply for students that have already registered and received an offer letter.

15.5 The Offer does not apply to airport transfers.

15.6 The Offer is only available for bookings made directly with TLG.

15.7 The Offer is only available on the full advertised price of the programmes and cannot be used in conjunction with any other offer or promotion, including any scholarships and/or bursaries.

15.8 The school reserves the right to withdraw the Offer at any time.

15.9 For the avoidance of doubt, the above Offer will not be retrospective and students enrolled on upcoming programmes who have already made their payments will not qualify for a refund of any kind.

15.10 These Offer terms are in addition to the  school Terms and Conditions which will apply to all bookings: https://www.thelanguagegallery.com/about-us/terms-conditions 

 

2.1. Payment: To book a place in a course, you must pay the full tuition fee. In cases of course cancellation or visa refusal, refer to Clauses.

Students may be entitled to a full refund if a course is purchased and paid for online or over the telephone; and if the School is notified (via the Admissions Team at TLGRegistration@thelanguagegallery.com) of their desire to cancel within 14 days of registration and payment of the course. For the avoidance of doubt this clause applies only if the student is not physically present at any time throughout the conclusion of the sale. Students will not be entitled to a refund if they cancel their course after the 14 day period stipulated above. A deduction for the Registration Fee of GBP 40 will be applied to any refund.

4.1 Once the course commencement date passes, no refunds are permissible.
4.2 Once the course commencement date passes, no course transfers are possible. E.g. you cannot reduce the number of hours you study per week and convert these into one-to-one classes, or reduce the number of hours to study per day in order to lengthen the duration of your course.

4.3 All refund applications must be made at least 15 days before the course start date via the online Refunds Portal https://refunds.thelanguagegallery.com/.

4.4 Subject to Clause 3, where you cancel your course by written notification after 14 days but 15 days or more prior to the course commencement date, we will provide you with a refund of 50% of the full course fees after deducting GBP 190 (Refund Administration Fee of GBP 150 plus Registration Fee of GBP 40).

4.5 Subject to Clause 3, where you cancel your course by written notification after 14 days and less than 15 days prior to the course commencement date, we will provide you with no refund.

4.6 In the circumstances where notification under Clause 4.3 will be impossible, an application by you forms a waiver of your rights under this section. It is your responsibility to satisfy yourself that you can comply with the notification guidelines prior to making an application.

4.7 Any refunds can only be made to the original payor (the person who made the payment to The Language Gallery) using the original method of payment (e.g., bank transfer, credit card). If you paid by card, you must give us the same card details as the card used to pay in order for the refund to be processed.

5.1 If your VISA application is refused we will refund your fees, with the exception of instances outlined in 5.2. You must comply with our notification guidelines set out in Clause 4 and apply for a refund before the start date of the course, using the online Refunds Portal http://refunds.thelanguagegallery.com/

5.2 If your visa application is refused due to reasons for which you are accountable, including but not limited to the following:

• The visa application or any documents attached to it were fraudulent;
• You did not provide the necessary documents, or the documents were inadequate;
• You did not demonstrate adequate financial support (maintenance); 
• You applied for your visa too late;
the Language Gallery accepts no responsibility to refund.

5.3 Subject to Clause 4, if your refund application under clause 5.1 is approved, you will receive a full refund of course fees (minus any courier fees), if the following documents are provided: 
(1) A copy of your VISA refusal letter (APP200);
(2) A copy of your passport showing both a photograph and signature; 
(3) If someone other than you paid the course fees, you must provide an original letter, written by you, which authorises The Language Gallery to refund the money to the person who paid the fees.

Coming soon

7.1 The Language Gallery will make all reasonable efforts to provide you with the course you booked. In exceptional circumstances we reserve the right to change classrooms, teachers, location, and daily schedules.

7.2 The Language Gallery has the right to close classes and courses that have very few students and offer alternative courses/schedules to a similar specification. Only when we cannot offer alternative courses/schedules to the same specification may you receive a refund for any unused fees.

7.3 We will always publicise changes and reserve the right to change published course and accommodation information, including fees (but not exceeding 10% per academic year)

7.4 The Language Gallery placement procedures are benchmarked to the Common European Framework (link). You are tested Pre-arrival and on arrival to ensure you are at the right level. We do our best to ensure you are placed according to your booking and level. We have a procedure for misplaced students on the rare occasion it happens. In the case of misplacement by us, it will be resolved swiftly. However, in cases where there has been an attrition of language since your pre-arrival test or where a placement test is suspicious or fraudulent, then, on arrival, we have the right to determine your level of English, and place you on a course that matches the level that we have determined. In such a case, this course may have fewer lessons or a different timetable to the one you have booked. In the event of such a change no refund or financial adjustments will be made. The decision will be final and no other lessons will be provided in compensation.

8.1 You will receive a Certificate of Attendance at the end of your course.

9.1 You are expected to conduct yourself, at all times, in a manner which demonstrates respect for The Language Gallery and its staff, fellow students, members of the public and The Language Gallery Property. Breaches of the student code of conduct may constitute gross misconduct.

9.2 We have the right to expel you without refund if you materially or repeatedly breach The Student Code of Conduct. Our decision is final.

9.3 By agreeing to these Terms and Conditions, you permit us to use, for marketing purposes, any images or video footage taken of you on our courses. If you do not agree to this please inform us via e-mail to: comments@thelanguagegallery.com, including your name, nationality, date of birth and student ID number with the following subject “Marketing Consent Opt Out”.

1.1 The Student requesting accommodation from TLG must be 16 years old or over. For students who are 16 -17 year olds, please refer to section 2

1.2 Students requesting accommodation from other Global University Systems’ colleges must be 18 years old or over.

1.3 All accommodation requests are subject to availability. The Student will be required to provide their first and a second choice of accommodation. If the first option is unavailable, the School will try to book either the second option or find the Student alternative accommodation.

1.4 There is an Accommodation Booking Fee of $250 per booking. This administrative fee must be paid for each new booking and is non-refundable.

1.5 All the information in the brochure and the application form about prices and accommodation options are guidelines; they cannot be guaranteed and may be subject to change at any time. Any increases on the price will not exceed 10% per any academic year.

1.6 The Student must follow the student Code of Conduct, which can be found at /about-us/guidelines-policies, homestay guide and any health and safety guidelines at all times. If the Student fails to do this, they may be removed from their accommodation and charged for the entire duration of their stay. In this instance, the Accommodation Manager has the right not to provide alternative accommodation to the Student.

1.7 If the Student causes any damage to the accommodation, they will be charged in full for the damage or any payment the School has to make on their behalf. If it is unclear who caused the damage, then the costs of the damage will be shared by the students in the accommodation.

1.8 The Student is strongly advised to arrange insurance cover for their possessions. The School is not responsible for any damage, loss or theft of the Student’s property.

1.9 The Student cannot smoke in any part of student residences or homestay accommodation. The Student will be told about places where they can smoke.

1.10The Student must tell the School of any problems with their accommodation immediately. If the School cannot find a solution to the problem, it will find you an alternative accommodation provider. 

1.11 The School will not provide accommodation for more than 1 week outside of the duration of the course. Only students of The Language Gallery are permitted in Language Gallery accommodations.

1.12 If the Student books accommodation with the School, the Student must pay the School and not the provider for all accommodation services, including any extensions.

1.13 If the Student wants to extend their stay, they must request this from the School at least 2 weeks prior to their current end date. They must not approach the accommodation provider about accommodation extensions.

1.14 The minimum homestay booking period is two weeks. This does not apply to student residence accommodation. For further details regarding minimum booking period in residences, check our online accommodation brochure available on the School’s webpage.

1.15 The School will provide the Student with the accommodation details approximately 5 – 10 days after the School has received the full payment. The time in which the School receives accommodation details may vary depending on availability period. This information is in the Confirmation Letter. The Student must make sure they have received all the information before coming to Canada, in line with study permit processing requirements.  See:   http://www.cic.gc.ca/english/study/study.asp

2.1 Students aged 16-17 years old will only be placed in full board homestay accommodation booked by TLG. The legal guardian of any Student under the age of 18 must complete the Parental Consent Form, found online at /about-us/guidelines-policies  

2.2 Students under 18 years old must have a return airport transfer organized by the School.

3.1. For Airport Transfer services arranged by the school: The taxi driver will be waiting in the Arrivals area, holding up a sign with the TLG Logo and Student’s name on it. The taxi pick up includes 1.5 hour waiting time; if the Student is delayed longer than the required wait time, the driver will leave the airport. If for any reason the Student cannot see the transfer driver, he/she MUST contact the driver or the School’s Emergency telephone number provided in the Confirmation Letter. If the Student arrives and does not see the driver and has not made contact with the driver or the emergency telephone, the fees will not be refunded.

4.1 The Student must pay for accommodation services in full by the date stated in the Accommodation Offer Letter provided by the Accommodation Officer. Accommodation is only confirmed once a Confirmation Letter has been issued.

4.2 If the School does not receive payment before the date given by the Accommodation Officer, the reservation is not confirmed. In such event, the School will not be responsible if the same accommodation is no longer available. 

4.3 If the Student wants to extend their stay at their accommodation, they must inform the accommodation department at least 2 weeks before their departure date. The School will try to help as much as possible, but cannot guarantee any extensions as it is subject to availability.

4.4 If the Student arrives late at the accommodation at the beginning of their stay, he/she will still have to pay the full fees, and will not get a refund.

5.1 The Accommodation Booking Fee of $250 is non-refundable.

5.2 If the Student wishes to cancel or change their accommodation after arrival, the Student must inform the Accommodation department in writing to the school email address. AccommodationsTO@thelanguagegallery.com. Changes may take up to 2 weeks to be confirmed. Cancellations may result in extra fees. 

5.3 The Student must provide the appropriate cancellation period as outlined on each accommodation fact sheet provided on the School’s webpage.  

The cancellation notice period prior to arrival is the following:

• 4 weeks – Homestay
• 3 weeks – For all non-homestay bookings

The cancellation notice period after Arrival is the following:

• 2 weeks – Homestay
• 3 weeks – For all non-homestay bookings

5.4 If the Student decides to cancel or change the accommodation without providing the appropriate written cancellation notice, they will be charged accordingly and will not be entitled to a refund.
5.5 All refund applications must be made via our online refunds portal: https://refunds.thelanguagegallery.com  

5.6 Refunds can take a minimum of 60 days to be processed.

5.7 Accommodation bookings cannot be transferred from one Student to another.

6.1 Students’ attention is particularly drawn to the following clause: The liability of the School, London School of Business and Finance, Inter-Active Pro Limited, Language Gallery Inc, and/or Interactive World Wide Limited (and their Group, Associated and/or Affiliated companies) for losses arising from their negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the full amounts paid by the relevant Student for the accommodation. Except in the case of liability for death and personal injury, and to the maximum extent permitted by applicable law, such companies will have NO LIABILITY FOR ANY OTHER DIRECT, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWEVER ARISING

6.2 FORCE MAJEURE: The School cannot be held responsible for damage to an accommodation or failure to check-in or complete a contract with an accommodation provider due to an act of God, terrorism or war.

6.3 MAINTAINING ACADEMIC REPUTATION: The School is an accredited academic institution which is committed to maintaining and improving its reputation. Therefore, by agreeing to become a Student of the School, the Student must not engage in any action which might cause either their own personal academic reputation or the reputation of the School to fall into disrepute.

6.4 Students’ attention is particularly drawn to this section: signing the declaration constitutes full and irrevocable acceptance of these terms and conditions.

7.1 These Terms and Conditions are governed by the laws of Ontario and shall be subject to the exclusive jurisdiction of Ontario courts.

8.1 TLG protects the personal information and privacy of its students.  Please review the TLG Privacy Policy Cookies Policy for further details.

Our company information is:
Language Gallery Inc.
22 College Street — Suite 500
Toronto, M5G 1K2, Canada
Ontario Corporation no. 0002374399