Guidelines and Policies

Conduct Guidelines (language courses)

Our Guidelines & Policies are there to ensure that you have the best experience possible during your English language studies at The Language Gallery. They clearly set out what you should expect from the school and what responsibilities you have while studying with us.

The downloads below lay out the rules and regulations that apply to all of our English language students and which are put in place to help you make the best of both your studies and your time in the city of your choice. They also cover topics such as our policies relating to holidays, lateness, attendance, scheduling of classes and student exclusion.

Complaint Procedure

Find out all information in this PDF.


Attendance Policy

Find out all information in this PDF.


Student Code of Conduct

Rules & regulations for TLG students.


Most students from outside the European Economic Area (EEA) or Switzerland will need a student visa to study in the UK.
Application forms and advice about the visa process are available from or your local British Council office. Please note that some countries have different procedures for visa applications, please see the estimated processing time here:

Your visa type depends on your circumstances.  Go to the UK Visas and Immigration website for more information.

Non-EEA & non-Swiss Students

The Home Office classifies non-EEA or non-Swiss students as either:

  • Visa Nationals
  • Non-Visa Nationals

All Visa Nationals must apply for a visa as a student before they come to the UK, whatever the length of the course. For Non-Visa Nationals who are coming for a course of six months or less, we recommend that you apply for an entry clearance before leaving your home country. However, it is possible to apply for permission to enter and stay in the UK when you arrive here. If you are studying for more than six months, you must apply for a visa to the UK before leaving your home country.

To apply for a Study Visa you will need to provide:

  • A completed Short-Term Study Visa application form which is available from the UK Visas and Immigration website:
  • An original unconditional enrolment letter from the Language Gallery.
  • Proof that you have the money on your personal account available to pay course fees and living expenses while you are in the UK.


Frequently Asked Questions

We use various integrated teaching methods at The Language Gallery, including task-based learning and a communicative approach. All classes are learner-centred, stimulating and encourage students to develop their communication skills, whilst equipping them with the grammar and vocabulary needed to improve their language level. They will benefit from 15, 19 or 21 hours of class time per week, and have plenty of opportunities to practise their English in real-life situations. Optional leisure activities, accompanied by teachers or a guide, allow important interaction with other students and native English speakers.

All of our teachers must, as a minimum requirement, have the internationally recognised Certificate of Teaching English (CELTA) qualification. Many of our teachers also have a DELTA, which is a postgraduate-level qualification in English language teaching. All of our teachers must have a minimum of one years' teaching experience, and many of them have over five years' experience. We perform rigorous background checks on all new staff and all new employees are also required to produce a Disclosure and Barring Services (DBS) certificate where relevant.

On your first day, our academic team will meet with you and you will do a test so we can make sure we put you in the right class. 

You will do a level test on your first day and then you will have weekly tests to monitor your progress during your time with us. You'll also be able to chat to your teacher about your progress during tutorials. 

You can study for as long as you like or need to reach your goals. It normally takes 8-12 weeks to progress to the next level. 

The Language Gallery has regular health and safety checks. Each campus has designated Welfare Officers that can help with any specific questions.

Students will be with a responsible member of staff for all optional extra activities. External activities are normally accompanied. All trips are organised by The Language Gallery are carefully planned to ensure that they are both safe, risk assessed and enjoyable.

The Language Gallery has a clear code of conduct which is read and signed by all all students on their first day.

All schools have water available and most schools have basic kitchen facilities available. All school are centrally located and close to shops and cafés. Students can also eat their own food in student areas.

The Language Gallery can help you find a place to live, we have homestay and residences available. You can also find accommodation privately, if you would like more information on this, please ask when you book your course.

If you book homestay accommodation with The Language Gallery, we try to make sure that students who speak the same language are not placed in the same homestay accommodation. But, when it is very busy, for example in July and August, this may not be possible.

Yes, you will be given a single room, but if you want to share with a friend of the same sex, please ask when you book.

All rooms are furnished with a bed and a wardrobe, You will have a desk and a chair available for study, this might be in your room or in a shared space with your host family. You will be provided with bed sheets (changed every week) and the use of a washing machine (or your clothes will be washed for you).

If you choose homestay accommodation, you can choose bed & Breakfast (breakfast only) or Half-Board (breakfast and dinner included). If you have any dietary requirements or special requests, please tell us at the time of booking.

Haven’t found the answer you are looking for? Enquire now and we will happily answer any questions you may have.

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