Terms and Conditions

• Payment Terms
• To secure a place on a course, the full tuition fee must be paid in advance.
• You cannot begin your course until full payment has been received. Once payment is confirmed, an Enrolment Letter will be issued.
• For both individual and group bookings, payment must be received prior to the start of the programme.
• You must include your Student ID number (as shown on your offer letter) as the payment reference on all transactions to ensure correct allocation of funds.
• All fees are payable in GBP (£). If paying in another currency, you are responsible for ensuring the correct GBP amount is received after all exchange rates and bank charges.
• Bank transfers may take up to 5 working days to clear. Proof of payment must be sent, and the Student ID must be included as a reference.
• The School is not responsible for any international bank transfer fees, card charges, or cheque-related costs. Any resulting shortfalls must be settled promptly upon commencement of the course.
• Cheque payments must be drawn on a UK bank account and made payable to the account stated on the invoice. The Student ID number must be written on the back of the cheque.
• Late or Failed Payments
• Overdue accounts may be charged interest at 10% per annum, accruing daily from the date payment becomes due.
• The School reserves the right to refer overdue accounts to a debt recovery agency without further notice. Additional recovery fees may be added to the outstanding balance.
• A £25 fee may be charged for dishonoured payments (including returned cheques). The School may also report such cases to relevant professional bodies and authorities, including UKVI where applicable.
• Course Continuation and Fees
• The School reserves the right to suspend or dismiss any student for non-payment of fees. No refunds will be issued in such cases.
• Published fees are subject to change at the School’s discretion.
• Any unused funds or balances not refunded in accordance with these Terms and Conditions will be forfeited to the School.
• Students may not change, defer, or withdraw from a programme without prior written approval. Failure to comply with this requirement will result in ineligibility for a refund.

• The Language Gallery cannot give you a refund in a case of a change of mind after you start your course. You cannot, for example, reduce the number of hours you study per week and convert these into one-to-one classes. You cannot reduce the number of hours to study per day in order to lengthen the duration of your course.

• All refund applications must be made at least two weeks before the course start date via the online at Refunds Portal https://refunds.thelanguagegallery.com/

• If you cancel your course in writing via the Admissions Team at TLGRegistration@thelanguagegallery.com, in cases other than the visa refusal (See 4 Visa Refusals), The Language Gallery will:
  • within the cooling off period (see clause 6) – full refund minus £70
  • outside the cooling off period but before the start of the course- full refund minus £260
  • Any other cancellation made any time prior to 2 weeks of the start of the course  full refund minus £70
  • any other cancellation made between the course start date and 2 weeks prior to it- full refund minus £260.

The Admissions team will then send you a link to the Refunds Portal.

Any refunds can only be made to the original payer (the person who made the payment to The Language Gallery) using the original method of payment (e.g., bank transfer, credit card). If you paid by card, you must give us the same card number for a refund to be processed.

Visa Refusals and Refunds

• If your visa application is refused, we will refund your tuition fees, subject to the conditions outlined below.
• Refund requests must be submitted before the course start date via the online Refunds Portal: https://refunds.thelanguagegallery.com/
• No refund will be issued where a visa refusal is based on the submission of fraudulent documents.
• Where a visa refusal occurs for any of the following reasons, a refund will be issued minus administrative fees:
  • Failure to provide required or adequate supporting documents
  • Insufficient financial evidence (maintenance requirements not met)
  • Late submission of visa application
  • Any other refusal reason not related to School error
• The administrative deduction will be £260 if we are notified less than two weeks before the course start date, or £70 if notified two weeks or more in advance.

School Responsibility and Visa Compliance

• Students are strongly advised to seek professional immigration advice or guidance from reputable agents.
• UK Visa and Immigration (UKVI) regulations are subject to change, and it is the student’s responsibility to ensure they are aware of and comply with the most up-to-date requirements.
• The School provides general guidance only and accepts no liability for incomplete or incorrect visa applications.
• Students must comply with all UKVI visa conditions at all times during their studies.

School Documentation and Visa Applications

• Where School-issued documents are found to be unsatisfactory and are confirmed as the reason for a visa refusal in the official refusal notice, a full refund will be issued.
• Students must provide all relevant supporting documentation relating to previous qualifications or experience where applicable.
• Failure to provide required documentation may result in delays to the application process.
• All documents submitted to the School in support of a visa application must also be submitted to UKVI or the relevant British diplomatic mission. Failure to do so may result in visa refusal.
• The School reserves the right to share relevant student information, including academic progress and attendance, with UKVI where required.

Living Costs Information

• Students should be aware that living costs vary across Birmingham and London and may differ significantly by area.
• Applicants are advised to research expected living expenses before enrolling.
• Visa nationals are encouraged to seek guidance on financial requirements directly from UKVI.

Recipients of scholarships or government grants are expected to pay a £260. This is refundable upon receipt of an official financial guarantee letter. If, upon the student’s arrival, the school is not in receipt of an official financial guarantee letter, we reserve the right to charge tuition at the published higher rate on a weekly basis until the guarantee letter has been provided. Scholarship students will not be allowed into class without either a guarantee letter or tuition fees paid. Any fees paid direct to the school will be refunded to the fee payer upon receipt of the guarantee letter.

This section applied only to customers purchasing the course directly from the school.

• Bookings made remotely (by telephone, email, online) (except for booking in person in the school) may be cancelled within fourteen (14) days of the initial application via the Admissions Team at TLGRegistration@thelanguagegallery.com. This 14-day period is called “the cooling off period”. 
• If you cancel within the cooling off period, you must tell us in writing. Cancellations made by phone will not be accepted. You must keep evidence of your cancellation within the ‘cooling off period’.
• For the avoidance of doubt this clause applies only if the student is not physically present at any time throughout the conclusion of the sale. Students will not be entitled to a refund if they cancel their course under this clause after the 14 day period stipulated above. 

• You may defer (delay) your place on a course by up to one year (52 weeks) from the start date of the course. The duration of the course may vary due to the price changes. The value of the course is deferred.

• If you defer your course and then want to withdraw from the course, we will not give you a refund, except in exceptional circumstances. We will decide whether your circumstances are exceptional and our decision is final.

It is a condition of your enrolment that you provide photo ID (a Passport or ID Card) and a copy of your visa when you arrive at The Language Gallery. The Language Gallery will take copies of all relevant documents. If you do not provide us copies of your documents on enrolment, we reserve the right to cancel your registration and will not give you a refund. You are also required to give us copies of any new passport/visa documents you receive during your course. All information will be stored in accordance with the Data Protection Act (http://www.legislation.gov.uk/ukpga/1998/29).

If you have not booked accommodation through us, you should tell us your UK postal address as soon as you know it. It is also your responsibility to update us with any changes to your email address, telephone numbers or address details.

• To comply with visa regulations, you are allowed to take holiday depending on the length of your course as detailed below.
• You must request your holiday from The Language Gallery at least two weeks before you take the holiday. If you don’t request and receive our permission, your visa may be withdrawn by the Home Office. In such cases, we will not refund your fees.
• The holiday allowances must be taken in blocks of 5 days, Monday to Friday, and are as follows:

• You can take a maximum of four weeks’ holiday at one time.
• Public Holidays: The Language Gallery is closed on public holidays and inset dates, and there are no classes on these days. If the first Monday of your course is a public holiday, your course will start on Tuesday. The Language Gallery does not give refunds or discounts when it is closed on public holidays, and you cannot make up these days on another day.
• For a list of Public Holidays in the UK, please visit https://www.gov.uk/bank-holidays  and refer to our published material.

• Attendance compulsory: Attendance for all students is compulsory.

Attendance thresholds: Students must have a minimum in-class attendance rate of 85% in order to meet the requirements of their visa. Failure to adhere to the attendance requirements will lead to failure in the course and may result in expulsion from the programme. Students expelled due to poor attendance will be reported to UKVI.

• You must provide a doctor’s certificate if you miss your classes for 3 days or more. We can only authorise absence from classes with a signed English medical note or valid dated letters and or appointment details.
• We are required to inform the Home Office if you are frequently absent and do not provide a doctor’s certificate or other good reason. This may affect your visa status.

• Changes to be notified: Students must inform the School immediately of any change in their immigration status.
• You will receive a Certificate of Attendance only if you attend at least 85% of your classes; the certificate will confirm your level of study. The issuance of any certificate is subject to your compliance with these terms and conditions.

• You are expected to conduct yourself, at all times, in a manner which demonstrates respect for The Language Gallery and its staff, fellow students, members of the public and The Language Gallery’s Property. Breaches of the student code of conduct may constitute gross misconduct. You must, at all times, comply with the Student Code of Conduct which can be found on the website at guidelines and policies.
• We have the right to expel you without refund if you materially or repeatedly breach The Student Code of Conduct. Our decision is final.
• We have the right to expel you if you cheat on or plagiarise your pre-arrival test, and we may report you to the relevant authorities.
• By agreeing to these Terms and Conditions, you permit us to use, for marketing purposes, any images or video footage taken of you on our premises. If you do not agree to this please tell us by emailing to comments@thelanguagegallery.com including your name, nationality, date of birth and student ID number with the following subject line “Marketing Consent Opt Out”.

Force Majeure:  The Language Gallery, and its representatives, are not liable in cases where The Language Gallery is unable to fulfil any services to which they are contractually bound because of strikes, or other reasons that are beyond their reasonable control such as an act of God, terrorism or war.

Students’ attention is particularly drawn to the following clause: The liability of Accent Language Limited t/a The Language Gallery, London School of Business & Finance (UK) Limited, Finance and Business Training Limited, Interactive Manchester Limited, Interactive Pro Limited, Language Gallery Inc., and/or Interactive World Wide Limited (and their Group, Associated and/or Affiliated companies) for losses arising from negligence (except in the case of liability for death or personal injury), breach of contract, or otherwise, will be limited to the full amounts paid by the relevant student for the course. Except in the case of liability for death and personal injury, such companies will have NO LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWEVER ARISING.

The Language Gallery does not accept any responsibility for students’ personal property; students should take out appropriate insurance. If you lose or damage any personal property during any social activity organised by The Language Gallery or booked through The Language Gallery, it is your own responsibility. The Language Gallery is not responsible for any direct, indirect, or consequential loss or damage to property incurred by any student or prospective student.

Students coming to the UK from outside the EU are very strongly advised to obtain medical insurance. The UK National Health Service is not free for most students outside the EU.

You must tell The Language Gallery on your application form about any mental or physical illness, allergy, disability or condition that may affect your ability to complete the course, or that may affect any other student, member of staff or host family. Such information will be treated in the strictest confidence.

The Language Gallery’s ability to improve your experience and rectify any problems you have is limited unless you tell us immediately about any problems so we can help. Accordingly, The Language Gallery reserves the right not to accept retrospective complaints or queries. During your course, you can email comments@thelanguagegallery.com  with any complaints or queries. The Language Gallery’s Complaints Procedure can be found in guidelines and policies.

To the extent permitted by law, we, other members of our group of companies and associated parties exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

• Course discounts are valid from the dates advertised. Discounts cannot be applied retrospectively to bookings.
• You must buy or rent the correct course book for your classes. Please refer to the book rental policy stated on our pricelist.
• Maintaining Academic Reputation: The Language Gallery is an accredited academic institution which is committed to maintaining and improving its reputation. Therefore, by agreeing to become a student of The Language Gallery, you must not engage in any action which might cause either your own personal academic reputation or the reputation of The Language Gallery to fall into disrepute.

Examination fees need to be paid to the relevant examining body.

These Terms and Conditions are governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Language Gallery, 5 Southampton Place, London, WC1A 2DA. The Language Gallery shall process the personal data only in accordance with our privacy policy. In addition, personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) please see our Privacy Policy (privacy-policy) for further details.

• The Language Gallery will make all reasonable efforts to provide you with the course you booked. In exceptional circumstances, we reserve the right to change classrooms, teachers, location, and daily schedules.

• The Language Gallery has the right to close classes and courses that have very few students and offer alternative courses/schedules to a similar specification. Only when we cannot offer alternative courses/schedules to the same specification may you receive a refund for any unused fees.

• We will always publicise changes and reserve the right to change published course and accommodation information, including fees (but not exceeding 10% per academic year).

• The Language Gallery placement procedures are benchmarked to the Common European Framework (link). You are tested Pre-arrival and on arrival to ensure you are at the right level. We do our best to ensure you are placed according to your booking and level. We have a procedure for misplaced students on the rare occasion it happens. In the case of misplacement by us, it will be resolved swiftly. However, in cases where there has been an attrition of language since your pre-arrival test or where a placement test is suspicious or fraudulent, then, on arrival, we have the right to determine your level of English, and place you on a course that matches the level that we have determined. In such a case, this course may have fewer lessons or a different timetable to the one you have booked. In the event of such a change no refund or financial adjustments will be made. The decision will be final and no other lessons will be provided in compensation.